Frequently Asked Questions
The FAQs compiled herein are merely informational and not intended to be construed as a contract of insurance. While every effort has been made to ensure that the information constrained herein is accurate and up to date. Please refer to actual policy for exact terms and conditions of the insurance product that you are purchasing.
GoInsurance.com.my
GoInsurance.com.my is a platform for user to research, compare and purchase insurance. We work with our vendors which represent multiple insurance companies to provide the most up-to-date of insurance products in Malaysia.
We are NOT a subsidiary or affiliated company with any insurance company in Malaysia.
Yes, GoInsurance.com.my is registered with SSM and owned by GI Cover Sdn Bhd (1154721-M) and is governed by the laws of Malaysia in our business operations.
All data submitted to us are processed by our internal team and viewed only by the insurer selected by you. We strongly support the Personal Data Protection Act (PDPA), which dictates that we keep your information private & confidential and prevent them from any misuse in any way whatsoever. You may also see our Privacy Policy
We understand that receiving tele-sales call can be annoying so we will not call you to upsell any products. We will only call you if there’s a need to, like example: on claim related matter. However, you may still contact us if you need help on any issue. Our dedicated customers’ service team is always ready to assist you.
Technical & Online Support
Importance of Disclosure
You must disclose all material facts that you know or ought to know such as your personal pursuits and medical condition which could affect the risk profile; otherwise your policy may be invalidated.
Cash before cover
Full premium must be paid and received by us before the effective date of the policy. If this condition is not complied with then this insurance policy is automatically null and void
No, you don’t need to. We have your record in our database.
Don't worry, just email us at support@GoInsurance.com.my .com.my
Just email us at support@GoInsurance.com.my .com.my with your question and we'll get you an answer!
It is important that you inform us of any changes in your contact and personal details to ensure that all correspondence reach you timely manner.
Please do not hesitate to email us with your feedback, and we'll try to resolve the matter.
Purchase & Payment
You can pay online through credit card, debit card or e-banking.
Good & Service Tax (GST)
GST at the rate of 6% will apply to the premium payable effective from 1 April 2015.
GST on Travel PA premium will be charged at 6% from 1 April 2015 if the insurance is for domestic travel (Malaysia Territory only).
GST on Travel PA premium will be zero rated if the insurance is for overseas travel (out of Malaysia territory)
There is no impact on GST as it will be settled as per the policy term i.e. sum insured.
There is no impact on GST as it will be settled as per the policy term i.e. sum insured
There is no impact on GST as it will be settled as per the policy term i.e. sum insured / benefit limit.
Generally, as a GST registered person, you will be entitled to claim any GST incurred on the claim amount from the Royal Malaysian Customs Department directly. If this is the case, the GST does not form part of your loss amount.
GST will be reimbursed accordingly to non-GST registered policyholder